Glitches in the online attendance system

City Technology

Real time attendance and biometric attendance system, implemented in June 2016 suffers from a technical glitch.  

By Swati Ekka

Bangalore:  The State government has failed to fix the technical difficulties plaguing Students Achievement tracking System (SATS KARNATAKA), which was implemented to monitor the attendance of the government school teachers and overall performance of the students.

Many government teachers complain that the application is slow and does not work smoothly.

Shobha a teacher at Gangondanahalli Government Primary School said, “Whenever we put details of the student on the portal, the details change automatically and we have to fix it. Also, the portal is very confusing—we face a lot of problems in searching the transfer certificate of the students.

“There should be another filter on the portal to ease the process,” she added, “I have shared this problem on Twitter too, but no one has looked into the matter yet.”

In the SATS app, teachers and students upload attendance daily. It records the time a teacher enters and leaves.

Vani Hosally, a government teacher at Attiguppe Government School said, “The server crashes every time there is heavy traffic, and is unable to contain the data properly.” She also demanded some training workshops for the teachers so that they are able to operate the app efficiently.

Kaushalya, a teacher of Indira Nagar Government School, also expressed the same concern.

The app fetched several critical reviews, one of which said, “The app is crashing while adding an entry from the attendance—which I think is the main purpose of the app.”

Another review said, “There are a lot of problems while logging in. It takes a lot of time and when I try to enter any details, the server crashes.”

Headmistress of Domlur Government High School complained that the biometric device does not recognize her fingerprints and shows them absent in the database. She said that the biometric machine has been out of order since past one year.

She added, “We are recording attendance on our registers as we used to do before.”

Ayush Shrivastava, a Software Engineer at Capgemini said, “There are various reasons for the app to be slow. Most of the time the application works slowly because of unwanted cache. The App developers should write such code so that the cache is automatically removed.”

Purushuttam Kumar, a Programme Officer at Sarva Shiksha Abhiyan, Department of Public Instruction said, “We are trying our best to implement this real time attendance application and Aadhar Biometric Attendance System successfully. We have a website where people can send their complaints and ask queries. Whenever we receive any complaints we send out technical team to take care of the matter. If there is a major problem we consult ICT Infracon Ltd. which is the developer of the app”.

Parul Shah Chairman of ICT infracon LTd said, “We are trying to update the application with new features. It is in process.”


Mr. Shrivastava suggested that adding a reverse proxy server or updating the software version may improve the working of the app.

Image courtesy of Swati Ekka | The Softcopy
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